As an industry body, one of the most common complaints we receive is the lack of adequately trained stuff that are willing and ready to support the goals, vision and mission of a business that has worked hard to establish its mark in the marketplace. It the issue inadequate training or poor attitude and how do you recruit the right staff that will support you in your quest to deliver exceptional client service and business growth? In this lecture Angie Gaffney will present the trends around current skills demand, impacting market factors and the importance of employer branding in attracting and retaining talent.
In this lecture you will learn:
- The market factors that are impacting the growing skills demand in our industry
- Employer brand – what is it and why it’s it important for a clinic’s future success and growth
- The keys to attraction and retention for your business
About Angie Gaffney
With strategic oversight of all brand touchpoints for The French Beauty Academy and charged with the execution of the luxury brand strategy, as well expansion, innovation and diversification initiatives, Angie Gaffney has been instrumental in setting the global standards for beauty education, whilst leading the creation of Australia’s number one beauty academy.
A luxury brand expert, change maker, innovator and category disrupter, Angie worked in the UK for several years for the likes of L’Oreal and Selfridges before leading the global rebrand for a property and construction firm in London before returning to Australian and moving into the education sector at Bond University.
For the past 8 years, she has transferred this extensive experience in the leadership of strategy, brand, marketing and sales to The French Beauty Academy, where she drives the agenda of revolutionising the future of beauty education. “As a woman who has found purpose and fulfillment throughout my career investing in my own personal development, I am privileged to work in a business that has the empowerment of women at its core. A place that inspires new futures, careers and opportunities for women to not only realise their dreams, but their worth.”